Wheels are heavy, fitment-specific items, so our policy is written to protect both of us. The short version: test-fit before you mount tires, keep the boxes, and text us before you ship anything back.
Shipping
- Free shipping in the US* on wheels, wheel & tire packages, lift kits and most accessories. *Except Hawaii & Alaska. We don't ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses or P.O. boxes.
- In-stock wheels and parts ship within 2 business days. Wheels drop-shipped from the manufacturer typically arrive in 5–10 business days; custom-finish and forged wheels are built to order (we'll tell you the lead time before you pay).
- Sets of four ship as four boxes (or two for mounted packages) and may arrive on different days.
- You'll get tracking by text/email as soon as it ships. Signature may be required on orders over $1,500.
Inspect on delivery
- Open every box the day it arrives and check for shipping damage. Report damage within 48 hours with photos of the box and the wheel so we can file the carrier claim and send a replacement. Claims reported later may be denied by the carrier.
- Keep all original boxes and packaging until you're sure you're keeping the wheels.
Test-fit before mounting tires
- Bolt each wheel on the hub (no tire) and check brake-caliper clearance, lug seating and fender clearance at full lock before any tire is mounted.
- Once a tire is mounted, a wheel is considered used and cannot be returned, unless it's a manufacturer defect.
- Not sure about offset, backspacing or whether you'll rub? Text us a photo of your truck and your lift height at (559) 666-1893 before you order and we'll confirm fitment in writing.
Returns & exchanges
- 30 days from delivery on new, unmounted, undamaged wheels and unopened parts in original packaging.
- Text, call or email us first for a return authorization and the correct return address — unauthorized returns can't be processed.
- Return shipping is the buyer's responsibility unless we shipped the wrong item or it arrived defective.
- Returns are subject to a 15% restocking fee (wheels are inspected and repackaged by the manufacturer). Wrong-item and defect returns have no fee.
- Non-returnable: mounted or driven-on wheels, custom-finish / built-to-order / forged wheels, wheel & tire packages after mounting, installed suspension parts, opened electrical items, and items marked final sale.
- Refunds go back to the original payment method within 5–7 business days of receipt and inspection. Financing purchases are refunded through the finance provider.
Cancellations
- Cancel free of charge any time before the order ships. Built-to-order and custom-finish wheels can't be cancelled once production has started.
Warranty
- Wheels carry the manufacturer's structural and finish warranty (typically lifetime structural, one year on finish). Rough Country suspension carries Rough Country's limited lifetime warranty. We'll handle the claim with the manufacturer for you.
- Finish warranty does not cover curb damage, chemical/brake-dust damage or off-road use.
Local pickup & install
- Order online and pick up free at 1001 E. Main St, Visalia, CA 93292. We can also mount, balance and install everything we sell — ask us for an install quote.
Questions? Text (559) 666-1893 or call (559) 627-8664. Pacific Tire & Wheel, family-owned in Visalia since 1997.